Part-Time IT Technician

Fayetteville, AR

Part-Time IT Technician

At AcreTrader our mission is to empower our customers to buy and sell land smarter with advanced technology, data, and expertise. We know that goal can only be realized by building and maintaining the most talented, engaged, and empowered team. We are currently searching for an experienced part-time IT Technician to share their expertise with us as we grow. 

As a part of the AcreTrader team, you will have the opportunity to make a real difference. Because we take our time finding and hiring the best talent across all industries, you will be given quick trust and ownership of projects that ignite your passion. We believe when every person on the team is equally as passionate about the work that is in front of them, that is when real growth happens. We hire people who buck boredom, embrace change, and are always searching for innovative ways to solve complex problems.

Reporting to Helpdesk Manager, the part-time IT Technician is responsible for being the first tier of support for our internal helpdesk by dispatching tickets, assisting in departmental projects, and facilitating the implementation of new hardware. This person will also play an integral role in managing an enterprise business network across three locations. 

This is an opportunity for a candidate with a positive and helpful attitude to work closely with people across all teams and shared services within our company. The ideal candidate has a genuine interest and curiosity in agriculture, finance, and technology, and is ready to hit the ground running in a fast-paced high-growth environment. 

Core Responsibilities:

  • You will provide support for Acretrader's internal IT help desk, troubleshooting, and escalating issues when appropriate

  • You will maintain IT tools, systems, SOPs, and processes for current and future employees

  • You will offer technical assistance on the delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software, updating inventory records

  • You will respond to queries via email, in person, Slack, etc.

  • You will configure computers for new employees 

  • You will train staff in troubleshooting and diagnosing problems

  • You will run reports and analyze common complaints and problems

  • Assist with department projects, improvements, and initiatives 

  • Assist with hardware deployment for new office space as needed

Key Competencies:

  • 2+ years of professional experience as a helpdesk technician, technical support specialist, or similar role

  • Knowledge of maintenance for computer and/or network hardware

  • Progress toward or current degree in Computer Science, Information Systems, or similar

  • A basic understanding of software administration

  • A basic understanding of networking hardware

  • A strong understanding of computer hardware 

  • A desire for learning and constructive feedback

  • Ability to create clear, well-written process documentation

Legal authorization to work in the United States is a precondition to employment at AcreTrader.

To find success at AcreTrader, you should: 

Be inspired by our vision of making buying and selling land common, transparent, and easy, and deem yourself to be a lifelong learner. We have very high expectations for ourselves, each other, and every new team member. We’re looking for high performers who go about their work with a sense of curiosity and a drive to make things better.

We are dedicated to the growth of our platform, the growth of our people, and the growth of our individual and collective intellectual curiosity.  In an effort to best support our employees, (among other benefits) we offer unlimited PTO, medical, vision, and dental insurance, a 401k plan, and generous stock options upon hire. Studies have shown that candidates from underrepresented backgrounds often do not apply for roles if all key competencies are not met. AcreTrader is an equal opportunity employer and recognizes that diverse teams are the strongest teams. We encourage interested individuals of all backgrounds to apply. 

We’re so excited to hear what excites you.

JOB CODE: 1000098